Q1:Can I get product samples?
A1:To obtain samples,please contact us.
Q2:Do you have a catalogue?
A2:Yes we do have a catalog.Don’t hesitate to contact us to ask us to send you one.But remember that Huizhou WeiHua is specialized in providing customized products.Another option is to visit us during one of our exhibition Shows.
Q3:What guarantee do I have that assures me I will get my order from you since I have to pay in advance?What happens if the products you shipped are wrong or poorly made?
A3:Huizhou WeiHua has been in business since 1996.We do not only believe that our job consists in making good products but also building strong and long-term relationship with our customers.Our rep-utation among customers and their satisfaction are the main reasons for our success.
Furthermore,whenever a customer makers an order,we can make approval samples on request.It is also in our own interest to get approval from the customer first before starting production.This is how we can afford a “Full After-Sales Service”.If the product does not meet your strict requirements,we can provide either immediate refund or immediate remakes at no extra cost to you.
We have set up this model in order to set customers in a position of confidence and reliability.
What is the average lead time?
A4:Whenever your order is shipped,a shipping advise will be sent to you the same day with all the information conceming this shipment as well as the tracking number.
Q5:You are factory or trading company?
A5:We are factory direct sales.
What is the product warranty?
A6:Depending upon the port of delivery,prices varies.
Q7:Where are you iocated?
Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.